7u72's Privacy Policy

Personal Identity Information

During account registration and as part of the verification process, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)
• National ID card or passport number (when required for KYC verification)
• Current address

Financial Transaction Information

To process deposits, withdrawals, and other financial activities, we store the following information:

• Payment method details (bKash, Nagad, Rocket, bank account number)
• Transaction history and amounts
• Dates and times of deposits and withdrawals
• We never store full card numbers — only encrypted tokens are used

Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Play history and session duration
• Bet amounts and outcomes
• Preferred game categories and providers
• Bonus claims and wagering progress

Technical and Usage Information

Information collected automatically to maintain platform security and performance:

• IP address and location information
• Device type, operating system, and browser version
• Cookie and session data
• Login and logout times and dates
• Page visits and navigation patterns

Service Delivery and Operations

• Creating, managing, and maintaining your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Keeping gaming services running smoothly
• Managing customer support services

Security and Compliance

• Account identity verification (KYC process)
• Preventing fraud, money laundering, and other illegal activities
• Meeting regulatory requirements
• Implementing responsible gaming policies
• Age verification and controlling minors' access

Platform Improvement

• Personalising the gaming experience
• Recommending relevant games and offers
• Analysing and improving platform performance
• Identifying and resolving technical issues

Communication and Support

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Responding to customer service requests
• Sending promotional information with your consent

Service Provider Partners

We may share limited information with trusted partners to provide payment processing, technical support, and other essential services. These partners may only use the information for the specific task assigned, and they operate under strict confidentiality obligations.

Legal Obligations

If disclosure of information is required by law, court order, or a lawful request from a government authority, we will be obliged to comply. This includes providing information related to anti-money laundering (AML) investigations and financial crime prevention.

Security and Fraud Prevention

Information may be disclosed where necessary to protect platform security and prevent fraud, particularly if a user is found to be engaged in fraudulent activity.

Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will give users appropriate notice before any change of ownership takes effect, and the new privacy policy will be communicated.

Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain your login session, carry out security checks, and prevent fraud. Without these cookies the platform cannot function properly.

Analytical Cookies

We use analytical cookies to analyse platform usage and improve the user experience. This information is processed in fully anonymous form.

Preference Cookies

These cookies are used to save your language preference, game filter settings, and other customisations, so you do not need to re-configure them on each visit.

Encryption and Data Protection

• SSL/TLS encryption used for all data transmissions
• Encryption of sensitive data at rest
• PCI-DSS standard protection for payment information
• Passwords stored with bcrypt hashing — never in plain text

Infrastructure Security

• Firewall and intrusion detection systems
• Regular security testing and audits
• Access controls — only authorised staff can access data
• Regular backups and disaster recovery planning

Right to Access Your Information

You may at any time request a copy of all information we hold about you. We will respond to your request within 30 working days.

Right to Correct Your Information

If your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings; for other cases please contact our support team.

Right to Delete Your Information

In certain circumstances you may request that your information be deleted. Please note that some information may be required to be retained for a specific period due to legal obligations or active disputes.

Right to Object to Data Processing

You may opt out of marketing communications at any time. Your communication preferences can be changed through your account settings or via support.

Active Account Data

Information is retained for the entire duration that your account remains active. For inactive accounts, data may be kept for up to three years from the date of the last login.

Transaction and Financial Data

In accordance with financial regulatory requirements, transaction records are generally retained for five to seven years. This period applies even after an account is closed.

Security Logs

Login history and security-related logs are retained for a limited period for fraud detection and security investigation purposes.

Notification of Changes

• We will update the "Last Updated" date at the top of this page
• We will send a notice to your registered email for significant changes
• We will show a notification when you log in to the platform

If you continue to use the platform after a policy update, you will be considered to have agreed to the new policy.